After the initial software deployment, organizations quickly realize the potential to do more, and begin to realize how these technologies can dramatically affect their organization’s efficiency. In many cases, minor changes to your solution can provide further process improvements. In other cases, additional modules and configuration may be necessary to further extend the benefits to other departments.
Petraware provides a full range of support options to meet your ongoing support needs. These range from basic break/fix solutions (why isn’t my indexing working) to minor tweaks (I would like to create a new document and don’t know how) to full projects (I would like to use this solution in HR). Our ongoing support services can be delivered in a number of different methods, and can solve whatever issues you have.
Since we use the software that we deploy for our clients, we understand where and how issues can arise, and how to solve them. We maintain close relationships with our software providers, as well as technical certifications. Our help desk deploys an issue ticketing system, and we are accountable throughout the entire process.
From upgrade planning to deploying in new departments, Petraware is there to help you.